Hi Roger.


I hope this email finds you well

I am absolutely loving the booking system best thing I have done for the business!

Kelly Dennis

Kelly Dennis Tregavone Farm Cornwall

I have used Avalon Cattery booking system for 12 years and found it to be a huge asset to running my business, also the aftercare service is great.
— LISA LINGER, FAIRPARKS CATTERY
“We have found it very easy to use and an absolutely wonderful tool for the business.”
— COLIN AND TRACEY PARKER, THE GREEN MAN CARAVAN PARK

Happy Bouncers Inflatable Hire

THE COMPANY BACKGROUND

Happy Bouncers is a thriving Inflatable Hire business operated by Christine Neville and her husband Ray. The business operates from their farm near Wincanton in Somerset and, as with many operators in this market, provides a very useful source of additional income.

THE BUSINESS NEED

When the business started Chris was able to mange the bookings and invoicing administration process using standard Microsoft Office software and the good old fashioned paper based diary. However, with the success of her business and with the need to balance the demands of Happy Bouncers and those of her busy family life, something more efficient was needed.

THE SOLUTION

TBS gave Happy Bouncers a demonstration of their Resource Manager software programme called Avalon Booking Manager. Chris and Ray could see that this would meet their needs very well and so decided, initially, to implement the bookings module. Having become familiar with the bookings module, the D Avalon Booking Manager invoicing module was then implemented. The software is run on a straightforward Windows XP PC, linked to an ink-jet printer.

THE RESULT

With the inflatable hire season in full swing, Happy Bouncers find they have an invaluable tool in Avalon Booking Manager. The bookings process is easily administered, including the production of bookings forms, covering letters, delivery notes and invoices. Double bookings are now a thing of the past. As the season progresses, Happy Bouncers are building up a detailed customer database that can be prospected for future bookings. In addition, a detailed picture of which inflatable hire items are most profitable and which are less so is beginning to emerge. This is becoming key information to help plan the future growth of the business.

Chris Neville says “I am very pleased with my Avalon Booking Manager system and with the support I have had from the team at Avalon. It is a system I can certainly recommend to other business who need to have better control of their bookings and invoicing process.”


Spatchcock Kennels

THE COMPANY BACKGROUND

Spatchcock is a busy and successful boarding kennels run by Rod and Penny Maconochie. They are helped by two loyal and hard working assistants. Licensed for 55 dogs they have been established for 10 years and have gained an excellent reputation due to their care and friendliness.

THE BUSINESS NEED

When the business started they were able to manage the bookings and invoicing administration process using a paper based diary and card index system. As the business has grown they were finding it increasingly difficult to manage the administration aspects of their business as efficiently as they would have liked, so the possibility of using a computer based booking and invoicing system was given some consideration.

THE SOLUTION

Avalon gave Spatchcock a demonstration of their Resource Manager software programme called - Bookings Invoicing and Customer Database. Having seen other products they were able to judge that this would meet their needs very well. They liked the ease of use with Avalon Bookings Manager because none of the people who would use the system are computer experts. It was agreed that Avalon would work closely with Spatchcock during the implementation of the system to ensure that it did the job they required.

THE RESULT

Now that every one is familiar with Avalon Bookings Manager, Spatchcock find that they are able to plan their bookings and kennel run allocation much better than when just relying on their old diary system. This gave them no real concept of how long a dog was booked in. To do this they charted bookings on graph paper.

Avalon Bookings Manager provides the information they need quickly and easily. In addition, over bookings are avoided, so they now have the double benefit of reduced administration time and much greater efficiency. Of equal importance to Spatchcock is having quick access to the customer database which is central to Avalon Bookings Manager. Full details of the owner, their dogs and their bookings history is easily accessible. This is an important part of providing the quality service that ensures a high level of repeat business.

Rod Maconochie, Proprietor, Spatchcock Kennels says “The Avalon Bookings Manager system has enabled me to achieve better planning and allocation of our kennel runs than when we ran a manual diary. What’s more, we no longer have to worry about missed or double bookings. I am very pleased with my Avalon Bookings Manager system and with the support I have had from the team at Avalon. It is a system I can certainly recommend to other kennels”


“We are not computer experts but now we don’t need to be, we have the experts at Avalon to back us up. What a refreshing change, Roger has been fantastic, so patient with us when our computer went to gadget heaven and we had to start again, he spent time advising us, so much so, that we have had no hesitation in extending our software support and will recommend this system to any potential user.”
— DAVID AND WENDY POTTS, PUSSY WILLOW CATTERY
“Just a quicky to say “the fragmented booking button is brilliant.” We have been using it more as the business gets busier. We had thought that we had very little space left for August yet this morning that button has brought in £800. Very useful indeed. Thank you”
— ROB BEAUMONT, PARK KENNELS BERKSHIRE
“Many thanks for all your help, don’t know how we managed without it.”
— GLYN, ROMNEY FARM CARAVAN PARK
“Hi Roger, Bookings at Chieveley are going from strength to strength and I would be completely snowed under without my ‘Bookings Manager’. As I get more confident I am discovering all sorts of helpful bits and pieces in the programme. Many thanks for all your help & support.”
— LIZ COTTERL, CHIEVELEY VILLAGE HALL
“Dear Roger, Many many thanks for your software program - also your help! Very pleased.”
— JACKIE, BEECH TREE KENNELS

Bowdens Crest Caravan and Camping Park

THE COMPANY BACKGROUND

Bowdens Crest is a busy and successful Caravan and family run Camping Park They open all year and offer a range of facilities including:

  • Static Holiday Homes

  • Touring Caravan and Tent Pitches

  • Seasonal Pitches

  • Caravan Storage

  • They also have a shop, club, bar and restaurant as well as all the usual range of facilities expected from a high quality park.

THE BUSINESS NEED

When the business started they were able to manage the bookings and invoicing administration process using a paper based diary and card index system. To cope with their business growth they saw the need to make the administration aspects of their business more efficient. Consequently the possibility of using a computer based booking and invoicing system was given some consideration.

THE SOLUTION

Avalon gave Bowdens Crest a demonstration of their Resource Manager software programme called Avalon Bookings Manager. Having seen other products, they judged that this would meet their needs very well. They liked the ease of use with Avalon Bookings Manager because none of the people who would use the system are computer experts.

THE RESULT

Having come through their first summer season using the Avalon Bookings Manager, Bowdens Crest find that they can mange their bookings and invoicing much more efficiently than was possible with their old diary system. The Bookings Manager system can handle their array of seasonal and special promotional prices, which helps ensure that customers are correctly charged for their period of stay. Extras supplied during the stay can also easily be added to the final bill. They have now set up next year’s prices so that the bookings that they are already taking will be correctly quoted and charged. The Avalon Bookings Manager database is building into an important source of information about their customers and their business performance. This is key information that was simply not available previously and will help with their business planning. They also now find it much easier to keep track of arrivals and departures, which at busy periods is particularly helpful.

Angela may says “I am very pleased with my Avalon Bookings Manager system and with the support I have had from the team at Avalon. It is a system I can certainly recommend to other Park Operators.”

“The Avalon Bookings Manager system has enabled me to achieve better planning and allocation of our Park Resources than when we ran a manual diary. What’s more, we no longer have to worry about missed or double bookings.”


“We purchased a simple version of your booking programme in April 2013 and it has been perfect for our needs - I can never double book our one minibus, it produces the invoices and best of all I can export to Excel. Would always be happy to recommend to any other small charity.”
— MARGARET GILLON, GOSFORTH COMMUNITY MINIBUS
“These improvements are fantastic. I particularly like the invoice archive search via invoice number and have found the Unpaid Invoices and Exceptions Report a vital way to keep up to date with payments. Thanks to you and your team for creating the latest upgrade.”
— JENNY HOLLOWAY, DENMEAD COMMUNITY ASSOCIATION
“I cannot fault the system either and have also asked our accountant, who’s recently been auditing our accounts, to give me feedback on the system. My manager and the trustees are also impressed and enjoy the Management Reports.”
— NATALIE JEFFERY, PAVILION ON THE PARK